AREA SHORT TITLE DESCRIPTION STATUS NOTES
MEDIUM
LONG TERM
Uniforms Short Uniforms – Staff Name Tags and Uniforms for Staff Completed All current staff have received County ID badges & uniforms.
Uniforms Short Uniforms – Volunteers T-Shirts for Volunteers to wear while Volunteering Completed Volunteers will receive (1) T-shirt upon completion of Volunteer training.
Facilities  – Interior Short Food Room Shelving Replace shelving in Food Room Completed Complete.
Facilities  – Interior Short Fresh Paint Fresh Paint for hallway, door frames, doors, Triage & Food Room & Vet Office Completed Complete.
Technology Short Chameleon Chameleon is being underutilized Duplicate See “Chameleon Software –  Refresh”.
Technology Short Chameleon Software –  Refresh Need to have Chameleon come onsite for five (5) days to help us refresh software, ensure we are utilizing full functionality of the various modules, create new workflows and training, and create/update reports. In Process Funding approved.  In discussion with Chameleon to ascertain potential dates.
Technology Short Chameleon Software – Assilomar Report Update and ensure all information in Assilomar report is accurate In Process *Need Pet Evaluation Matrix/Euthanasia policy adopted.
*May be part of Chameleon onsite assistance/Chameleon Software –  Refresh.
Technology Short Chameleon Software – Pet Gallery Create an online Pet Gallery to better showcase animals available for adoption on website as well as in Shelter (via a large screen TV) In Process *In discussion with Chameleon on options to create Pet Gallery.
*May be part of Chameleon onsite assistance/Chameleon Software –  Refresh.
Technology Short Chameleon Training Staff needs better training on Chameleon Duplicate See “Chameleon Software –  Refresh”.
Technology Short Scanners Need to order scanners for Coordinators to scan paperwork into Chameleon In Process Working with Chameleon to ensure scanners bought will be able to utilize new Chameleon functionality coming in March 2017 software upgrade.
Technology Short Web Cams Need to order web cams for Front Office to allow them to take intake pictures. Completed Web cams ordered.
Staffing – Volunteers Short Assigned duties for Volunteers *Greeter Duplicate See “Volunteer Handbook”
*Dog Walker
*Adoption Counselor
*Office Assistant
Staffing Short Job Duties & Responsibilities Need to create formal Job Duties & Responsibilities. Duplicate See “Standard Operating Procedures (SOP) Manual”.
Staffing Short Lack of Available Veterinarian Services Lack of Available Veterinarian Services In Process As of new fiscal year we now have three (3) full time Vets, though one (1) Vet is currently on leave.  Upon her return, we will be better able to expand access to Vets.
Staffing Short New – Position: Addition of one (1) Clinic Tech Hire additional Clinic Tech In Process Position approved to start 11/5/16.  Working with HR to post position.
Staffing Short New – Position: Addition of one (1) Kennel Tech Hire additional Kennel Tech TBD Position deferred.
Staffing Short New – Position: Addition of two (2) Vet Techs Hire two additional Vet Techs In Process Positions approved to start 11/5/16.  Working with HR to post positions.
Staffing Short New – Position: Onsite Maintenance Hire on-site Maintenance Manager In Process Position approved to start 11/5/16.  Position posted.
Staffing Short New Shelter Director Hiring of new Shelter Director to replace Dr. Hayden Completed *Offer extended and accepted by Charles Jackson
*Start date contingent upon notice period of current job
Staffing Short Shelter Operation Increase Staff knowledge of all Shelter Operations Duplicate See “Standard Operating Procedures (SOP) Manual”.
Staffing Short Staff Accountability Hold employees accountable Duplicate See “Standard Operating Procedures (SOP) Manual”.
Staffing Short Staff Training Establish mandatory training procedures Duplicate See “Standard Operating Procedures (SOP) Manual”.
Staffing Short Weekend Staffing Staff appropriately on weekends In Process With additional Vets, Vet Techs (to be hired) and Office Clerk we will be better staffed for weekends.  We will also be filling two (2) part-time Office Clerks positions.
Policies & Procedures Short Adoptions – Offsite Increase offsite adoption opportunities In Process Actively looking for additional off-site adoption opportunities.  In discussion with Commissioner Noack to utilize South Montgomery Community Center for offsite adoption events.
Policies & Procedures Short Better move animals from Stray Hold Rooms to Adoption Rooms Better move animals from Stray Hold Rooms to Adoption Rooms In Process Need to have all involved constantly focus on getting animals out of Yellow and Green so we can move Animals more quickly out of Pink, Lavender and Blue.
Policies & Procedures Short Euthanasia Policy Formalize a Euthanasia Policy to be adopted by the Court In Process A Pet Evaluation Matrix (PEM) has been finalized to ensure proper coding of euthanasia following the Asilomar Accords.  This will be incorporated into a formal euthanasia policy.  120 days for a maximum stay will also be incorporated in a formal euthanasia policy.  Formal policy will be drafted once a new Director is on board.
Policies & Procedures Short Intake Triage Triage all animals at intake In Process One of the newly approved Vet Tech positions will be for Intake.
Policies & Procedures Short Locked Doors Locked Doors for Some Rooms In Process This policy will remain in effect for Lavender, Pink & Quarantine.  Reviewing opening Blue room without escort.
Policies & Procedures Short Too Few Animal Pleas Too Few Animal Pleas In Process Will copy Commissioners, who have requested to be copied, on pleas so they can also share them on social media.
Policies & Procedures Short Veterinary Access Increase hours/access to Vets Duplicate See “Lack of Available Veterinarian Services”.
Policies & Procedures Short Volunteer Handbook Create a Volunteer Handbook In Process The Handbook has been created and reviewed by the County Attorney.  Proposed revisions have been accepted and questions answered. Sent back to County Attorney for second review.
Policies & Procedures Short Written Vision, Mission and Value Statements Need written Vision, Mission and Value Statements In Process Mission Statement previously written.  Will write draft Vision and Value Statements.  All three (3) statements will be in draft form until a new Director is on board and has had a chance to review.
Other Short Answering Phones Need to improve the ability to answer phones In Process Had IT reconfigure Coordinator phones to also handle Front Counter line.  Once outside storage is complete, we will convert the two (2) storage closets into min-offices with phones for Staff/Volunteers to be able to answer phones.
Other Short Eye Wash Station Need to install an eye wash station In Process In discussion with Risk Management to purchase and install an eye wash station.  Funding will come from Risk Management.
Other Short PPE for Kennel Techs Employees should not be using their own boots In Process Risk Management has requested that Kennel Techs be issued proper boots paid for by the County instead of bringing their own boots.  Approved, funding to come from Risk Management.
Other Short Spay/Neuter Adopted Animals No adopted animal should leave the Shelter before it is spayed or neutered Completed As of November 1st, no adopted animal leaves the Shelter without first being spayed/neutered.
Facilities – Outside Short Change Dog Park to Runs Need to better utilize dog park area In Process Received quote for outside dog park fencing. Quote approved.  PO Release created.  Working with Vendor to schedule.
Facilities – Outside Short Front Parking – Exit Create an exit from front parking lot In Process Curb has been removed.  Area has been graded and cemented.  Lot will be striped with one way arrows.
Facilities – Outside Short New AC Units Installation of new AC Units In Process Need updates from Maintenance
Facilities – Outside Short Outback Kennel Drain Outback Kennel needs to drain into treatment area Completed Completed.
Facilities – Outside Short Outside Storage Shed Need an outside storage space to free up two (2) closets to convert to additional office spaces with phones In Process Shed quote received and approved.  Requisition created.  Waiting on Vendor to schedule.
Facilities – Outside Short Signage –  Highway Need an early turn sign on Highway In Process Have discussed with TX DOT.  Commissioner Clark to follow up.
Facilities – Outside Short Signage – Entrance Replace old sign with updated “highway”-type sign In Process Have discussed with TX DOT.  Commissioner Clark to follow up.
Facilities  – Interior Short Clinic Sink Need a sink in Clinic In Process *Asked vendor for quote
*Working with Maintenance on installation options
Facilities  – Interior Short New Triage Room A Triage Room is needed so emergency animals can be treated with going through Lobby and having to utilize Surgery Space In Process *The Room has been set aside and repainted.
*Medical Triage equipment has been purchased and is arriving.
*Looking into option for cabinets
*Working with IT on additional cable wiring
Facilities  – Interior Short New Vet office Vets need their own office In Process *The Room has been set aside and repainted.
*Temporary furniture has been acquired.  Looking at permanent furniture solutions
*Working with IT on additional cable wiring
Facilities  – Interior Short Signage – Indoors Replacement of all indoor signs In Process Working with Precinct 4 to have new signs created and installed.
Facilities  – Interior Short Surgical Lights Need working surgical lights In Process *Lights have been purchased & delivered
*Floor light is already being used in Surgery Room
*Working with Maintenance to schedule the install of wall mounted lights
Technology Short Kennel Cards Improve Kennel Cards TBD TBD
Technology Short Walkie Talkies Intercom system for paging employees is inadequate.  Need Walkie Talkie system TBD Researching options
Staffing – Volunteers Short Background Checks Run background checks on all Volunteers TBD Will discuss with County Attorney’s Office and HR.
Staffing Short Communication Increase Communications between Staff & Community TBD TBD
Policies & Procedures Short Adoption Process Inefficient adoption process TBD Looking into ways to make the adoption process more efficient.
Policies & Procedures Short Revisit Intake Procedures Revisit Intake Procedures Duplicate See “Intake Triage”.
Policies & Procedures Short Too Many Animals Per Kennel Too Many Animals Per Kennel TBD Need to have all involved constantly focus on getting animals out of Shelter.
Other Short Non-Profit Foundation Create a non-profit foundation TBD We need to create a non-profit organization that is in formal partnership with the County to better secure outside funding to help decrease the Animal Shelter’s demand on the General Fund.
Facilities  – Interior Short Breakroom Window Employees need privacy in breakroom.  Need to tint window or purchase blinds TBD Need to research options
Policies & Procedures Med Standard Operating Procedures (SOP) Manual Draft a full and SOP Manual In Process Need to draft a full and complete SOP Manual.  Will remain in draft form until a new Director is hired.
Other Med Spay/Neuter Clinic Look into the feasibility of acquiring a mobile Spay/Neuter Clinic and/or a fixed location Spay/Neuter Clinic in Precinct 4. In Process Commissioner Clark to proceed with a fixed location Spay/Neuter Clinic in Precinct 4.  Commissioner Riley is looking into the feasibility of acquiring a mobile Spay/Neuter Clinic.  Will also look into utilizing a van to pick up animals from Precincts 1, 2 & 3 to shuttle to and from the Precinct 4 Clinic.
Facilities  – Interior Med Ceiling Tiles Replace ceiling tiles In Process * Extremely bad ceiling tiles have been replaced
*Other tiles replaced pending Completion of new AC
Facilities  – Interior Med Hallway Floor Repaint/Re-floor Hallway In Process Received quote to re-floor hallway.  Need funding approved.  Timing of installation will need to be addressed
Staffing Med Staff Advancement Create opportunities for advancement and plan to achieve TBD Will discuss with HR on creating an advancement plan.
Facilities  – Interior Med Front Lobby/Office Redesign Redesign Front Office, Lobby and Animal Control TBD *Replace tiles in lobby with new flooring
*Remodel Front area for better office space, workflow and training
Facilities  – Interior Med Workspace Better workspace Duplicate See “Front Lobby/Office Redesign” and “New Vet Office”
Facilities – Outside Long Additional Parking Need to acquire additional land for more parking In Process *Look into acquiring land to the west of the Shelter
*24 foot wide milled parking space created across for Shelter
Facilities – Outside Long Fix Flooding Issues Fix Flooding Front & West Side TBD Cannot be adequately addressed until AC installation is complete
Facilities – Outside Long Receiving/ACO Drive Around Create a drive around behind the Laundry Room and around west side TBD We would need to have treatment plant for Laundry Room moved as well shorten on of the dog parks.  Any timing would be contingent on the AC being completed and that are being free to be re-drained, re-graded and paved.
Facilities  – Interior Long Modernized Kennels Replace non-guillotine kennels TBD Looking at quotes for Yellow, Green and Blue.  Existing kennels would be moved to Lavender and Pink.
Facilities  – Interior Long Radiology Room Look into having a Radiology Room onsite TBD Long term desire to be reviewed at a later date.
Facilities – Outside Medium Install Lighting Install lighting for back dog park In Process Waiting on easement agreements to be finalized.

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